 |
|
|
|
|
How to Order
(Printable Form Available) |
Baby Registries |
|
Sales Tax &
Shipping & Handling |
Internet Security |
|
Lost or Damaged
Shipments |
Price Matching |
|
Returns & Exchanges
(Printable Form Available) |
|
|
Methods of Payment |
|
|
Promotions &
Special Offers |
Customer Feedback |
|
Gifts & Gifts
Certificates |
|
|
|
|
How to
Order: |
|
Online:
Available 24 hours a day, 7 days a week. Our online store is safe, easy,
and convenient during the day or night (we are a VeriSign secure site). To purchase an item select the
"Add to Basket" Button found on the final page, after that just follow
the instructions provided and submit your order. If you have any
questions regarding your online order you can e-mail us at
customerservice@ecobaby.com or by
calling 1-800-596-7450 during normal business hours.
|
|
Return To Top
|
|
Phone:
Our toll free numbers are 1-800-596-7450 or 1-888-ECO-BABY our regular
business hours are Monday-Friday from 10:00am to 2:00pm (appointments
anytime) If we are unavailable, please leave a message and a
customer service representative will call you as soon as possible. |
|
Return To Top
|
|
Fax:
(858-693-3957) Simply print and complete the order form with all
information required. Also make sure you add the appropriate shipping
and handling and sales tax charges as they apply (you can also
include a note if you would like us to call you with that information) |
|
Return To Top
|
Click Here For a Printable
Form |
|
Mail: Please
mail all orders to (7550 Miramar Rd Ste #220; San Diego, CA 92126)) make sure you
fill in all required information and include either a check, money order,
or credit card number with expiration date and name on card.. Please note that the time frame in which you
receive your items depends on when we receive your order. Allow three
business days for processing. |
|
Return To Top
|
Click Here For a Printable
Form |
|
|
|
Sale Tax & Shipping &
Handling: |
|
Sales Tax: Orders that
are bought in California or will be shipped to California will be added
a 7.75% Sales Tax. |
|
Shipping & Handling:
We offer shipping to all addresses within the United States;
Canada and International Shipping varies (please call for
further information on international shipping) The Shipping Table goes
as follows: (Excluding Hawaii,
Canada, & Alaska where other terms apply)
the shipping table goes as follows:
|
|
Order Total |
Shipping Fee |
Canada, Alaska. & Hawaii must add 5% of merchandise total to regular
shipping.
Example:
If merchandise total is $100.00
$100.00 +
$5.00 + $11.99 =$16.99 <--Shipping Total
Return To
Top |
|
$0 |
$20 |
$5.99 |
|
$20 |
$40 |
$7.49 |
|
$40 |
$60 |
$8.99 |
|
$60 |
$80 |
$9.99 |
|
$80 |
$100 |
$10.99 |
|
$100 |
$125 |
$12.99 |
|
$125 |
$150 |
$13.99 |
|
$150 |
$200 |
$15.99 |
|
$200 |
$250 |
$16.99 |
|
$250 |
& UP |
$17.99 |
|
|
|
Lost Or Damaged Shipment:
|
|
Lost shipment:
lost items are subject to verification. in the event that you believe
that your items have been lost or stolen please contact Ecobaby
Organics, Inc. as soon as possible to expedite process and claims.
|
|
Damaged shipment:
In the event that your
package seems to have sustained damage or appears to possibly contain
damaged products,
please be sure to sign as "Possible Damage" since this
will help us expedite a claim. In the event that your items ARE damaged
please call Ecobaby Organics, Inc. Immediately and make sure to keep all
packaging items such as the box, bubble wrap, tape, etc.
|
|
Return To Top
|
|
|
|
Returns & Exchanges: |
|
Time Availability:
All returns and exchanges must be done within 60 days from purchase in
order to receive credit back to your credit card or a check payment. All
Returns over 60 days will ONLY be assigned an In Store Credit. (Please
note credits make take up to 30 days to process.) |
|
Policy: ALL
Returns and Exchanges must be UNUSED, UNWASHED, AND UNDAMAGED (no
fragrance, cigarette smoke, dirt, rips or tears, etc) with original
packaging. Items must be accompanied by the Return/Exchange form
which was included in your package at the time of shipment or printed
from internet. To return damaged items, you need to call
800-596-7450 for a Return Authorization Number (RMA)
|
|
Return To Top |
(CLICK HERE FOR A
PRINTABLE FORM)
|
|
|
|
Methods of Payments:
We accept Visa, MasterCard, Discover,
Check, or Money Order. |
|
Return To Top |
|
|
|
Promotions & Special Offers:
If you would like to receive notice of our online specials and sales,
let us know your email address by signing
up for our
Once a Month Mailing List, you will
also find a link at the bottom
left hand side of the screen or simply click on the link above, please complete and submit the form.
|
|
Return To Top
|
|
|
|
Gifts & Gift Certificates:
|
|
Gift Shipping:
In order to facilitate your Gift Giving experience Ecobaby Organics,
Inc., you may have your purchase shipped directly to the recipients. We offer ONE Shipping Address
per order, , any additional
Shipping Addresses there after are subject to a $4.00 additional fee each, (please
note that the $4.00 fee is only to cover for extra costs such as boxes
and handling) |
|
Gift Cards:
Gift Cards are available for purchase at $0.99 each. a brief message
could be given and will be hand written to add a more personal touch.
|
|
Gift Wrap:
Gift wrap is available upon request at an additional cost of $4.00 for
small items (large items such as crib or dollhouse my be subject to an
increase in cost, please call our customer service department if you
have any concerns)
Please make sure to specify which type of event you are purchasing for
in order to choose the appropriate wrap and the sex of the recipient, if
known..
|
|
Return To Top
|
|
|
|
Gift
Registries:
Ecobaby Organics, Inc./ Pure-Rest Currently Houses Felicite.com as our
registry provider. Please keep in mind that Felicite.com is a third
party service. If you should have any problems with your registry please
give us a call at 1-800-596-7450. |
|
Return To Top
|
|
|
|
|
|
Price
Matching: |
|
If you find the EXACT item
that we carry for a lower price somewhere else.(Can not be used in
conjunction with any other offer or discount) Ecobaby will honor that
price (excluding ship fees) for that item. To redeem the price match
please call one of our Customer Service toll free numbers at
1-800-596-7450 or 1-888-eco-baby. Be sure to have the web address
available or be able to fax a copy of the current ad for verification. |
|
Return To Top
|
|
|
|
Customer Feed Back: |
|
We are always glad to hear
from you. Please if you have any questions, suggestions, or just a
comment feel free to contact us by sending us an e-mail. If you want to
reach someone in particular please access our
Contact Us Section and click on the
department of your choice. |
|
Return To Top
|
|
|
Hours:
8-3 Mon-Fri. 10-2 Saturday
